Last updated: August 2026
Nectis Press sells digital books and related downloadable products. Because digital files are generally made available immediately after purchase, returns do not work in the same way as they do for physical products.
Digital downloads
Your product page will state which files are included with your purchase, such as PDF and EPUB editions.
After successful payment, your download links will normally be made available through the order confirmation process and may also be sent to the email address provided at checkout. Where customer accounts are available, your purchased downloads may also be accessible from your Nectis Press account.
Refunds
Because digital products can be accessed or downloaded immediately after purchase, completed digital purchases are generally non-refundable once access to the files has been provided, except where a refund is required by applicable law or where there is a problem with the purchase.
We will review refund requests in situations such as:
- you were charged more than once for the same purchase;
- the purchased files are missing, corrupted, or cannot be opened after reasonable troubleshooting;
- you received a different product from the one you ordered;
- the product was materially different from its description at the time of purchase;
- another situation where applicable consumer law requires a refund or other remedy.
Please contact us if something has gone wrong rather than purchasing the same product again.
Technical problems
If you are unable to download or open a purchased file, contact us at hello@nectispress.blog.
Whenever possible, we will first try to resolve the problem by restoring your download access, replacing the affected file, or helping identify a compatibility issue.
PDF and EPUB files require compatible software or devices. Please check the formats included with a product before purchasing.
Accidental purchases
If you believe you purchased the wrong product by mistake, contact us as soon as possible at hello@nectispress.blog.
We will review the circumstances of the purchase, including whether the digital files have already been accessed or downloaded. Any refund that is not otherwise required by law is at our discretion.
Bundle purchases
When two or more products are purchased together as a discounted bundle, the discount applies to the qualifying bundle as a whole.
A refund or adjustment involving only part of a bundle may require the remaining products to be recalculated at their normal individual prices.
Any refund due will be based on the amount actually paid after discounts.
Amazon purchases
Kindle, paperback, hardcover, or other editions purchased through Amazon are not purchases from the Nectis Press website.
Refunds or problems involving an Amazon order must be handled through Amazon according to Amazon’s applicable policies.
Refund processing
Approved refunds will normally be returned through the original payment method.
The time required for the refund to appear may depend on the payment provider, bank, or card issuer.
Contact
For questions about a digital purchase, download problem, or refund request, contact:
Nectis Press
Email: hello@nectispress.blog
Website: https://nectispress.blog
Nothing in this policy is intended to limit any consumer right or remedy that cannot legally be excluded.